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  • What is Il Filo Magico?
    Il Filo Magico is a registered brand that excels in the artisanal craft of crochet, offering a variety of handcrafted products made with passion and skill. Among our items, our handmade Amigurumi plush toys stand out, bringing warmth and originality to any setting. 🧸✨ Our creations also include dream catchers made with macramé technique, perfect for adding a touch of elegance and serenity to any room. 🌜🕸️ For the holidays, we offer a range of Christmas items, including throws and blankets, transforming every home into a winter wonderland. 🎄❄️ Our catalog also features personalized towels, ideal for making every moment of the day unique, and wide-knit crochet kitchen pot holders, combining functionality and aesthetics to beautify your kitchen. 🍳🧶 Every piece from Il Filo Magico is unique, reflecting the care and attention to detail we put into each creation. Choosing Il Filo Magico means bringing home a work of art, a companion for life, made with love and dedication. With us, every intertwined thread tells a story, every tied knot celebrates uniqueness. 🌈💖
  • How do Il Filo Magico's products stand out from mass-produced ones?"
    Il Filo Magico products are distinguished by their uniqueness and quality, embodying the essence of authentic craftsmanship 🎨. Unlike mass-produced items, each Filo Magico creation is handcrafted with meticulous attention to detail, ensuring unique and personalized pieces 🤲. We use OEKO-TEX® certified materials, ensuring that our products are safe, hypoallergenic 🌿, and made with natural fabrics. Furthermore, our dedication to sustainability is reflected in our use of eco-friendly promotional materials and recycled paper ♻️, demonstrating our commitment to minimal environmental impact.
  • Is each piece truly unique? What could be the difference between two similar products?
    Absolutely, every piece created by Il Filo Magico is genuinely unique. 🌟 Even if two products may look similar at first glance, there are always subtle variations that make them special. These differences can stem from the very nature of the handcrafting process: each crochet stitch is handmade, and slight variations in yarn tension or small stylistic choices contribute to making each piece different from the other. 🧵✨ Moreover, the use of natural and OEKO-TEX® certified materials adds another level of uniqueness. Color shades may vary slightly depending on the dye lot, and the textures of the yarns can have subtle differences that are reflected in the finished product. 🎨🌱 So, when you choose an item from Il Filo Magico, you're not just selecting a high-quality, eco-friendly object, but also an irreplaceable piece of art that embodies the love and care put into its creation. It's this uniqueness that makes each of our products a special treasure, a true expression of your personality and values. 💖🌈
  • What are the sustainability practices of Il Filo Magico?
    Il Filo Magico is strongly committed to sustainability. 🌍 We use only OEKO-TEX® certified yarns, ensuring environmentally friendly and hypoallergenic production. 🌱 Our materials are carefully selected to minimize environmental impact, favoring natural fabrics. Our packaging is also eco-sustainable, thanks to our collaboration with Cocoon, which offers 100% recyclable packaging solutions. 📦💚 Every step in the creation of our products is guided by respect for nature and the desire to contribute to a greener future. 🌿🌈 With Il Filo Magico, you choose not only quality and beauty, but also an active commitment to a cleaner planet.
  • What does it mean when a product is 'FSC® certified'?"
    The FSC® (Forest Stewardship Council®) certification is an international recognition that ensures products derived from wood, like our packaging, come from responsibly managed forests. 🌲📃 This means that the wood used is harvested adhering to stringent environmental, social, and economic standards. The certification ensures that the forests are managed sustainably, protecting the ecosystem and promoting biodiversity, while also ensuring respect for the rights of local communities and forest workers. 🌍💚 By choosing FSC® certified products, you actively contribute to the conservation of global forests and the support of responsible forest management practices.
  • How does Il Filo Magico ensure that its products are hypoallergenic?
    Il Filo Magico takes seriously its commitment to ensuring the safety and comfort of its customers. To ensure that each product is hypoallergenic, we carefully select the materials used in production. 🌿🧶 We use exclusively high-quality OEKO-TEX® certified yarns, which are tested and proven to be free of harmful or allergenic substances. This rigorous standard ensures that our yarns are safe for the skin, even the most sensitive, reducing the risk of allergic reactions. Moreover, we adopt production processes that maintain the integrity of the material, avoiding the use of aggressive chemical treatments. 🌱💚 With Il Filo Magico, you can rest assured that every piece is created not only with love and artisanal passion, but also with a focus on the well-being of our customers.
  • How can I take care of my Il Filo Magico products to ensure their longevity?
    o ensure that your Il Filo Magico products maintain their beauty and quality over time, we recommend following these simple yet effective care practices: 🎀 Before washing, remove any detachable accessories to preserve their integrity. 🤲🏼 Prefer hand washing to gently treat the fabrics. If necessary, you can use the washing machine, selecting a gentle program 🌀. 🌈 To maintain vibrant colors, use a color catcher. 🧼 Choose mild and neutral detergents, avoiding harsh products. 🌡️ Wash at a maximum temperature of 20°C to protect the materials. 🌪️ Spinning is allowed up to 1000 rpm, allowing the item to come out almost completely dry. 🌞 Dry horizontally to preserve the shape and structure of the product. 🔲 For plaids and items with particular patterns, we recommend blocking the work during horizontal drying. This helps maintain the shape and definition of the pattern, especially for pieces with openwork designs that might shrink during washing. By following these guidelines, your Il Filo Magico products will remain like new, ready to bring you moments of joy and comfort for years to come.
  • Is it possible to wash the products in the washing machine or only by hand?
    Filo Magico products can be washed both by hand and in the washing machine, offering you flexibility and convenience in caring for your artisanal items. For machine washing, we recommend setting a delicate program with a maximum temperature of 20°C and a gentle spin to preserve their shape and quality. Remember to use gentle detergents and, if possible, a color catcher to maintain vibrant colors. 🌀🧼🌈 These simple precautions will help you maintain the beauty and softness of your Filo Magico products over time. 🧶✨
  • What are the recommendations for drying the products?
    o best dry your Il Filo Magico products, we recommend following some simple guidelines. After washing, especially if in a washing machine, it's ideal to dry them horizontally on a flat surface. This method helps to maintain the original shape of the item, avoiding stretching or deformation. For items like throws or pieces with openwork patterns, you can also block the work during drying to better preserve the design and shape. Avoid direct exposure to sunlight to prevent fading of colors. These precautions will ensure that your Il Filo Magico products remain beautiful and durable over time. 🌞🌬️🧶
  • What type of packaging does Il Filo Magico use for shipping?
    Il Filo Magico uses eco-friendly and sustainable packaging for its shipments, ensuring that every detail respects the environment. For our packaging, we choose corrugated cardboard with a thickness of 2.5mm, in natural brown color, fully recyclable and FSC® certified. This guarantees that the material comes from responsibly managed forests. Moreover, for printing on the cardboard, we use water-based inks, further reducing environmental impact. This choice reflects our commitment to sustainability and planet care, ensuring that your products arrive in packaging that is not only beautiful and functional, but also environmentally friendly. 🌍♻️📦
  • How does Il Filo Magico ensure that its packaging is eco-friendly?
    Il Filo Magico is committed to environmental sustainability through an official partnership with Cocoon, a leader in the production of eco-friendly accessories. We use 2.5mm thick corrugated cardboard, which is 100% recyclable and FSC® certified, ensuring that our packaging comes from responsibly managed forests. Our choice of kraft colors and the use of water-based inks are further examples of our commitment to reducing environmental impact. By collaborating with Cocoon, Il Filo Magico ensures that its packaging is not only practical and sturdy but also fully aligned with values of respect and care for the environment. 🌱🌍
  • What is the story behind choosing Cocoon as the packaging supplier?
    The decision to choose Cocoon as our packaging supplier was driven by the search for a partner that shared our ethical vision and commitment to environmental sustainability. Thanks to the consultancy of Gerardo Fortino from YELLOW, we identified Cocoon as the ideal company for this purpose. Their strong ethical stance and position as a leader in the production of eco-sustainable accessories have allowed us not only to reduce the environmental impact of our shipments but also to find efficient and effective solutions that respect our commitment to the planet. The collaboration with Cocoon represents a significant step for Il Filo Magico in offering products that are not only high quality but also aligned with our values of respect and care for the environment. 🌿📦🌍
  • Is it possible to have custom-made plush toys for occasions like Valentine's Day or Christmas?
    Yes, Il Filo Magico offers the option to create custom plush toys for special occasions like Valentine's Day or Christmas. 🎁💕🎄 Each creation can be tailored to make these moments even more magical and unique. From the shades of the yarns to decorative details, we work with you to capture the spirit of the occasion and craft a gift that expresses love, joy, and festivity. Whether you want to celebrate love with a tender plush for Valentine's Day or add a touch of enchantment to Christmas with a custom creation, Il Filo Magico turns your dreams into handcrafted reality. 🌟🧶 With us, you can bring to life gifts that tell stories, embrace memories, and bring the warmth of craftsmanship into your most cherished celebrations.
  • How can I request a customization or a made-to-order product?
    To request a customization or a made-to-order product from Il Filo Magico, please follow this guide: Visit the Dedicated Page: Access our specific page for custom creations here. You will find useful information and a contact form dedicated to custom requests. 🌐📝 Fill Out the Form: Use the online form to describe in detail your customization request. Whether you desire a specific color, a unique design, or special dimensions, our form will guide you step by step. 🖊️🧶 Confirmation and Collaboration: After submitting the form, our team will contact you to discuss and finalize the details of your project. You will be involved in every stage of the process to ensure that the final product is exactly as you desire. 👥📋 Artisanal Production: Once the project is approved, our skilled artisans will start crafting your personalized item, employing utmost care and attention to every detail. 🛠️🎨 Feedback and Updates: During the creation, we will provide regular updates and may seek your feedback to ensure that the final product matches your expectations precisely. 🔄💬 Shipping: Upon completion, your unique piece will be packaged with great care and shipped directly to your address. 📦✈️ With Il Filo Magico, every creation is a journey of discovery and creativity. Bring your artisanal dreams to life by visiting our dedicated page and start turning your ideas into reality! 🌟🧵
  • How long does it take to receive a customized product?
    To receive a customized product from Il Filo Magico, the waiting time varies based on several factors. Here is a rational estimate: Consultation and Design: The initial consultation and project definition phase can take from a few days to a week, depending on the complexity of the request and the speed of communication between you and the Il Filo Magico team. Artisanal Production: Once the design is finalized, the creation of the customized product can vary. For smaller and less complex items, like an amigurumi plush, it may take 1-2 weeks. For more complex or larger items, like a customized plaid, the production time could extend to 3-4 weeks. Quality Control and Packaging: Before shipping, each product goes through a rigorous quality check and is carefully packaged, which can take a few days. Shipping: Finally, the shipping time depends on your location and the chosen shipping service. Generally, for national destinations, delivery can occur within 1-2 weeks from shipping, while international destinations may require additional time. In summary, for a customized product from Il Filo Magico, the total time from request to delivery can vary from about 3 weeks to a month and a half, depending on the product's complexity and shipping location. We advise planning ahead, especially for special occasions or gifts, to ensure your customized item arrives on time.
  • How can I collaborate with Il Filo Magico or become a business affiliate?
    To collaborate with Il Filo Magico or become a business affiliate, we offer you several opportunities to combine the craft tradition of crochet with sustainable and hypoallergenic solutions. Custom Promotional Products: We can create Amigurumi or other crochet items with your company logo, perfect for events, trade fairs, or as exclusive corporate gifts that convey quality and originality. Bespoke Projects: We collaborate directly with other companies to develop unique projects, from large Amigurumi installations for special events to artisanal details for existing products. Collaborations with Hospitality Facilities: We create thematic Amigurumi and crochet accessories, such as pillows or blankets, for hotels and hospitality facilities, to enhance the guest experience and add a distinctive, welcoming touch to the rooms. If you wish to transform your brand with the quality and uniqueness of artisanal products, or if you have a specific project in mind, contact us to discuss how we can collaborate to create value and magic. We are ready to turn your ideas into reality, woven with love and care. Visit our B2B collaboration page for more details and to get in touch with us. 🌟🧶💚
  • What are the benefits of a B2B partnership with Filo Magico?
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  • How can I contact Il Filo Magico for further information or to resolve an issue?
    To contact Il Filo Magico for any information, to resolve an issue, or to discuss collaborations, you can use several channels: Contact Page: Visit our Contact page on the website to send us a direct message. We are ready to listen and respond to your needs. Email: You can reach us via email at the following addresses: General Information: info@ilfilomagico.it Administration: amministrazione@ilfilomagico.it (For administrative matters, collaborations, invoicing, or supplies) Logistics: logistica@ilfilomagico.it (For issues related to returns, refunds, and shipping) Phone: You can call us directly at +39 123 456 7890 for a quick and personal response. WhatsApp Business: For fast and direct communication, use our WhatsApp Business profile. (+39) 123 456 7890 We are here to help, whether you have questions about our products or services, need to resolve an issue, or are exploring collaboration opportunities. Don't hesitate to contact us, your satisfaction is our priority! 🌟🧶📞
  • I have a question that is not listed in the FAQs. How can I get an answer?
    Just write on our 'Contact Us' page.
  • How can I return an item I purchased on the Il Filo Magico website?
    If you wish to return an item purchased from Il Filo Magico, here is the procedure to follow: Timing: You have 7 working days from the receipt of the item to initiate the return process. Photographic Documentation: Send clear and detailed photos of the item, especially if it has damages, to logistica@ilfilomagico.it. This step is crucial for an efficient evaluation of your request. Return Conditions: Ensure that the item is in the same condition as it was received, with no signs of wear, damage, or alterations. Shipping Costs: The shipping costs for the return are the responsibility of the customer. Package the item carefully to prevent damage during transport. Legal Note: The right of withdrawal applies to products that are intact and in their original condition. We reserve the right to refuse the return if the item does not meet these conditions. If you have any questions or concerns about the return process, please do not hesitate to contact us. Our goal is to resolve any inconvenience in the most smooth and satisfactory manner possible. Thank you for choosing Il Filo Magico. 🌟🧶📦
  • How many days do I have to return a product?
    To return a product purchased from Il Filo Magico, you have up to 7 working days from the date you receive your item to initiate the return process. 📅🔄 It's important to adhere to this timeframe to ensure that your return request is processed efficiently and satisfactorily. 📦💫
  • Is there a warranty on Il Filo Magico products?
    Yes, Il Filo Magico offers a quality guarantee on its products. 🌟 Each item is made with utmost care and attention to detail, ensuring high standards of craftsmanship and quality of materials. In the rare case that a product exhibits manufacturing defects or quality issues, Il Filo Magico commits to replacing or repairing the item, ensuring complete customer satisfaction. 🛠️💖 This guarantee reflects the pride and confidence Il Filo Magico has in its handcrafted, sustainable, and hypoallergenic products.
  • How does the return process work and how long does it take to receive a refund?
    The return process with Il Filo Magico is designed to be as simple and convenient as possible. 🌈 If you wish to return a product, please follow these steps: Return Time: You have up to 7 business days from the date of receipt to initiate the return process. Contact Us: Send an email to logistica@ilfilomagico.it with detailed photos of the product and explain the reason for the return. Packaging: Package the item in the same condition in which it was received, without signs of wear, damage, or alterations. Return Shipping: Return shipping costs are the responsibility of the customer. Ensure that the item is well-protected to avoid damage during transport. After receiving and inspecting the return, Il Filo Magico will proceed with the refund. The time it takes to receive the refund depends on the original payment method and your bank, but it generally occurs within 10-14 business days. 🕒💳 We are here to help you at every step of the process. For any questions or clarifications, please do not hesitate to contact us.
  • I have received a damaged or defective item. What should I do?
    If you have received a damaged or defective item from Il Filo Magico, here's what to do: Documentation: Take clear photos of the damaged or defective item and prepare a brief description of the issue. Contact: Email the photos and description to logistica@ilfilomagico.it within 7 days of receiving the item. Assistance: Our team will assess the situation and provide you with instructions on how to proceed. We are committed to resolving the issue as efficiently as possible. Resolution: Depending on the assessment, we will proceed with the replacement of the item, repair, or refund, always ensuring your satisfaction. We are here to assist you at every step and apologize for any inconvenience caused. Your satisfaction is our priority.
  • Are there any costs associated with returning an item?
    If you need to return an item to Il Filo Magico, it's important to know that: Shipping Costs: The cost of shipping for the return of the item is generally borne by the customer. We recommend choosing a trackable shipping method to ensure the security of the return. Item Condition: To be eligible for a return, the item must be in the same condition in which it was received, without signs of wear, damage, or modifications. Exceptions: In specific cases, such as receiving a damaged or defective item, Il Filo Magico may cover the shipping costs. Contact customer service for more details. Refunds: Once the item is received and inspected, we will proceed with the refund. Please allow the necessary time for verification and processing of the refund. For further information or assistance, please do not hesitate to contact us. Your satisfaction is important to us.
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