Returns and Refunds
To the family of Il Filo Magico, your satisfaction is of primary importance. If for some reason you are not completely satisfied with your purchase, here is our returns and refund procedure.
Return Procedure:
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Timing: you have up to 7 working daysfrom the date you received your item to request a response.
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Photographic documentation: Before proceeding with the return, you must send us clear and detailed photos of the item, in particular where any damage is visible, to the email address: amministrazione@ilfilomagico.it . This will help us evaluate and process your request as efficiently as possible.
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Return conditions: The returned item must be in the same condition you received it. It must not show signs of wear, damage or alterations.
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Return shipping: Return shipping costs are paid by the customer. Please ensure you package the item securely to avoid further damage during transit.
Legal Note: The right of withdrawal, as provided for by current legislation, applies to products in their entirety and in their original conditions. Il Filo Magico reserves the right to refuse the return if the returned item does not comply with the conditions listed above. If your return is refused, we will contact you to provide further details and the item will be sent back to you.
We're here to help you every step of the way. If you have any questions or concerns, don't hesitate to contact us.
Thanks for choosing Il Filo Magico and we hope to resolve any inconvenience as smoothly as possible.